FREQUENTLY ASKED QUESTIONS

Frequently asked Questions and Answers


Here are some frequently asked questions regarding our services. If you can't find the answer to your own query then please contact us!


Q. What is the minimum period I can sign up for?

Our minimum period is just 1 month and then assuming you'd like to stay then your licence simply rolls on, on a monthly basis. This way you have the flexibility to vacate at any point, just by giving 1 month's notice.

Q. Are there Legal Fees?

No. We use simple licences with just 1 month's notice period, so you're not signing your life away!

Q. Do you provide all the furniture I need?

Yes, every office has the appropriate amount of furniture for the person or people occupying it. So a desk, swivel chair, visitor chair and locable storage cabinet.

Q. What about phones, and I.T. ?

Every office has a direct dial phone and connection to super fast fibre broadband. This is INCLUDED in our Rents.

Q. Do you offer a telephone answering service?

Yes. If you wish, our full time Receptionist can answer calls in your Company name, then put them through to you, or take a message if you're not available. This is also INCLUDED in our rents.

Q. What hours can I work?

We understand that small business owners often need to 'burn the midnight oil' so we enable you to have access to your office 24/7.

Q. Do I have to pay Business Rates?

Usually, no. So long as your office at Mills House is your only business premises, then you will be able to claim Small Business Rates exemption, so your bill will be £0. Even if you do have other premises elsewhere, you may still be able to claim exemption if they don't have a large rateable value.

Q. Are there any 'extras' that I would have to pay for?

Only if you make use of the extra sundry services we offer, such as printing, copying, laminating etc. Obviously any outgoing phone calls from your landline would also be chargeable.

Q. Can I have visitors to my office?

Yes of course. Our Receptionist can welcome them on arrival and then call you to come and meet them.

Q. If I find I want to increase the space I occupy, how flexible are you?

We pride ourselves on being as friendly and flexible as possible. If we have the space available we will of course be happy for you to take on additional space. Likewise if you have a larger office and you want to downsize, we'll do our best to accomodate you.

Q. Can I use the Conference & Meeting Room?

Yes, as a tenant you are able to use the Conference and Meeting Room free of charge for up to 2 hours when available. If you require use for more than 2 hours you would pay, but would receive a 25% discount off the normal cost.

If you have any other questions, just contact us. We’ll respond in a friendly and efficient manner.