Frequently asked Questions and Answers

Here are some frequently asked questions regarding our services. If you can't find the answer to your own query, then please contact us!


Q. Can I only use Mills House as a traditional office?

No, Our spaces are not just for traditional office use! We already have Beauticians, Therapists, Cleaning companies, On-Line Store Product Storage and Despatch businesses etc based here. Drop us an email or come and have a look and we’ll happily discuss how you might like to use your space.

Q. What is the minimum period I can sign up for?

Our minimum period is just 1 month and then assuming you'd like to stay then your licence simply rolls on, on a monthly basis. This way you have the flexibility to vacate at any point, just by giving 1 month's notice.

Q. How quickly can I move in?

If required, potentially within 24 hours.

Q. Are there Legal Fees?

No. We use simple licences with just 1 month's notice period, so you're not signing your life away!

Q. Do you provide all the furniture I need?

Yes, every office has the appropriate amount of furniture for the person or people occupying it. So a desk, swivel chair, visitor chair and lockable storage cabinet.

Q. What about phones, and I.T. ?

Every office has a direct dial phone and connection to super fast fibre broadband. This is INCLUDED in our Rents.

Q. Do you offer a telephone answering service?

Yes. If you wish, our full time Receptionist can answer calls in your Company name, then put them through to you, or take a message if you're not available. This is also INCLUDED in our rents.

Q. What hours can I work?

We understand that small business owners often need to 'burn the midnight oil' so we enable you to have access to your office 24/7.

Q. Do I have to pay Business Rates?

Usually, no! So long as your office at Mills House is your only business premises, then you will be able to claim Small Business Rates exemption, so your bill will be £0. Even if you do have other premises elsewhere, you may still be able to claim exemption if they don't have a large rateable value.

Q. Do I have to pay a Deposit?

No, we’re probably unique in not asking you for a Deposit! We simply ask you to pay your 1st Month’s rent before you move in.

Q. Are there any 'extras' that I would have to pay for?

DEFINITLEY NOT! Extra costs would only occur if you make use of the extra sundry services we offer, such as printing, copying, laminating etc. Obviously, any outgoing phone calls from your landline would also be chargeable.

Q. Can I have visitors to my office?

Yes of course. Our Receptionist can welcome them on arrival and then call you to come and meet them.

Q. If I find I want to increase the space I occupy, how flexible are you?

We pride ourselves on being as friendly and flexible as possible. If we have the space available, we will of course be happy for you to take on additional space. Likewise, if you have a larger office and you want to downsize, we'll do our best to accommodate you.

Q. Can I use a Meeting Room?

Yes, as a tenant you are able to use a Meeting Room free of charge for up to 2 hours when available. If you require use for more than 2 hours you would pay but would receive a 25% discount off the normal cost.

Q. Can I view your Serviced Offices?

Yes, just let us know you’d like to call in and we’ll be delighted to show you around.


Q. What is the minimum time I can book a Private Office by the Hour for?

We offer private offices for 1 hour upwards.

Q. Do you offer ‘Hot Desks’?

Rather than give you just a desk in a busy and noisy environment, we give you your own private, fully equipped office but at a very low cost.

Q. How many people do your Private Offices by the Hour accommodate?

Our standard Private Offices will comfortably accommodate 1 or 2 people.

Q. How does your pricing work?

We keep things simple… we just charge you for the office, not how many people are using it.

Q. What are your Private Offices by the Hour like?

They are private, modern, clean and fully equipped.

Q. Can I view your Private Offices by the Hour?

Yes, just let us know you’d like to call in and we’ll be delighted to show you around.


Q. How many people will your Meeting Rooms accommodate?

Our standard size Meeting Room will comfortably accommodate 6 people.

Q. How long can I hire a Meeting Room for?

You can book for 1 hour, 2 hours, a Half Day or a Full Day.

Q. Is Wi-Fi included?

Yes, of course, along with Free on-site parking and a friendly and helpful Receptionist to ensure you have everything you need to make your meeting a success.

Q. Can I view your Meeting Rooms?

Yes, just let us know you’d like to call in and we’ll be delighted to show you around.


Q. What’s the minimum period I can sign up for?

Just a month, then you can give up your Virtual Office at any time, with just one month’s notice.

Q. Can I use your Mills House address for everything?

Yes, including your website, any stationery and Companies House.

Q. Do you advise me when any mail arrives for me?

Yes of course. Each of the Virtual Office options we offer include alerting you of any incoming mail.

Q. Do I have to be local to use your Virtual Office service?

No, because our Virtual Office option is a 'remote' service you can be located anywhere in the UK!

If you have any other questions, just contact us. We’ll respond in a friendly and efficient manner.